Shipping policy
Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- Orders placed after 2:00 PM (local time) will be processed the next business day.
- During peak seasons or high-demand periods, processing times may be slightly longer.
Shipping Rates & Delivery Estimates
- Shipping charges are calculated at checkout based on your location and selected shipping method.
- Estimated delivery times:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- International Shipping: 7-14 business days
- Please note that unexpected delays may occur due to customs processing, weather conditions, or carrier issues.
Shipping Carriers
We work with trusted carriers such as DHL, FedEx, UPS, and USPS to ensure fast and secure delivery.
International Shipping
- We offer international shipping to selected countries.
- Customs duties, taxes, and import fees (if applicable) are the customer’s responsibility.
- International orders may experience additional delays due to customs clearance procedures.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number.
- You can track your package on the carrier’s website.
Lost, Stolen, or Damaged Packages
- We are not responsible for lost or stolen packages. Please ensure your shipping address is correct before completing your order.
- If your package arrives damaged, please contact us within 7 days with photos of the damage, and we will assist you with a claim.
Returns & Refunds
For details on returns and refunds, please refer to our [Return Policy].
If you have any questions or concerns, feel free to contact us at info@stephanierens.com